Unified communications and contact centre platforms have been crucial to enabling the radical move to hybrid working culture.
However, this shift to dispersed workforces has come at a time when businesses are generating more data than ever, while end users are becoming more conscious of how this data is used and where it is stored.
The end result is organisations being in a position where they need to adopt innovative, cloud-based tools – but also rest easy knowing the data transmitted over these platforms is protected. Cybersecurity can no longer be an afterthought; it needs to be baked into products and solutions from the very beginning.
RingCentral works alongside Technology Solutions Distributor (TSD), AVANT, to position its work-from-anywhere solution, enabling businesses to simplify their communications.
The two businesses work hand in hand to ensure channel partners can offer effective and secure communications solutions to end-users to enhance their business and ensure maximum productivity regardless of where they choose to work.
RingCentral is the most secure and private global cloud communications platform in the market. Leveraging the expertise of a TSD like AVANT gives partners of all sizes an extra layer of support to position the right solution to their customer base.
With the TSD model, partners get ongoing support from RingCentral and can lean upon the additional support of AVANT to help implement solutions.
Security at its Heart
Cybersecurity has fast become a crucial factor for businesses looking to adopt new communication tools.
RingCentral addresses these challenges head-on and puts them at the centre of its proposition, demonstrated in the unmatched 99.999% uptime SLA reliability it delivers year after year, which equates to less than 78 seconds of downtime per quarter!
Speaking to UC Today, RingCentral’s Chris Moore said this is reflected in the conversations he has with prospective customers.
“Five years ago, it was a conversation before customers purchased a platform, but now it’s in requests for proposals,” he explained.
“The conversations include everything, from where data is stored, where it’s going to be sent, to how users interact with it.
“Customers need confidence that their customers’ data is going to be safe.”
This safety bleeds through a number of areas that RingCentral focuses on and builds into its platform: from residency, to encryption, to the resiliency of its core platform.
Moore highlighted some examples – including built-in fraud protection, STIR/SHAKEN support, and mechanisms that both proactively and reactively work to prevent breaches.
