Five9’s partnership with solutions provider EVAD is an example of how strong channel partners are central to its European push, according to William Irvine, Five9 EMEA Channel Director.
Established a decade ago, Derby-based EVAD offers unified comms, contact centre, and collaboration services, among others and has customers across many verticals, including finance, insurance, and healthcare.
“Having the right technology in the portfolio to enable us to be fleet-of-foot and provide very nimble, bespoke services to the clients is really important,” said Matt Hill, CEO at EVAD.
“Technology has changed massively over the last five or six years; we're navigating away from the more traditional contact centre players, and see ourselves now offering true cloud solutions because they help us deliver the best bespoke services to the customer.”
EVAD has been a Five9 partner since early 2020, and the relationship came about because of interest from customers about the latter’s services.
The partnership allowed EVAD to add the contact centre piece to its portfolio while helping Five9 strengthen its position in the European market.
“A few prospects asked about Five9 and it wasn't in our portfolio, so we can thank them for the fact that we're now in a strong partnership together,” explained Hill.
“We were doing unified comms, mobility, meeting room, and Microsoft Teams integration with those customers, but we didn't have the contact centre piece. They came and asked us if we were speaking to Five9 because they saw it as perhaps the final piece of the jigsaw with what we do. That led us to get into conversation and the relationship was born from there.”
Irvine added: “EVAD’s full wrap of services around the contact centre was a natural opportunity for us.”
EVAD’s customer-first approach can sometimes lead to a fairly long onboarding process due to the service provider’s commitment to ensuring the client knows and understands what exactly their business transformation needs are.
