For many resellers, the hard work only starts once an order has been taken. Whether the order is for a new phone system or hosted platform service or even a migration of hundreds of lines or broadband connections, the reseller is faced with the task of resourcing these projects whilst at the same time getting on with their primary objective of keeping the sales machine running.
If this sounds familiar it’s because this is a common problem amongst channels but Fleet, Hampshire-based Support To Win has a portfolio of flexible solutions that can ease these reseller pain points.
Support to Win CEO, Julie Mills, says her company, which provides a national service, has a big part to play in helping resellers and their customers.
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Julie Mills[/caption]
“Even large resellers have these resource issues, but we can take over the entire provisioning processes once orders are taken. All of our services are modular and available with white label options and include installations and user training for organisations of any size up to large enterprises.
Examples of our migration services, where huge amounts of customer data needs to be gathered, often covering a large geographical area, include 30,000 endpoint migrations from a BroadSoft to an Asterisk platform spread over 6,500 end user customers – a huge task for any organisation that needs attention to detail at scale.
Network consolidations carried out by resellers can also throw up large scale complex issues for resellers. An example here would be a reseller that has secured an order with an organisation to rationalise down from say 15 different ISPs to a single supplier."
"Again, there is a huge amount of data to gather and co-ordinate to ensure a successful migration project and arrive at a positive outcome for the end user”
New complexities, new solutions
Mills says that user migrations have taken on a new complexity in recent months as a result of the COVID-19 pandemic.
