Colt Technology Services (Colt) is integrating leading communication service providers (CSPs), including Zoom, Genesys, and Twilio, into its Colt Cloud SIP service.
Colt Cloud SIP will seamlessly connect via the Colt IQ network to CSPs, providing companies with hybrid workforces seeking to enhance collaboration and customer experiences.
The digital infrastructure company, Colt, is also extending its Teams voice activation through direct routing and Operator Connect to Norway, Luxembourg, and Slovakia.
Earlier this month, it launched a direct-routing-as-a-service solution called Cloud Session Border Controller (SBC), which allows PSTN calls to be routed through Teams without the need for on-premises hardware.
Peter Coppens, VP Product Portfolio, Colt Technology Services, said: “We’re excited to welcome global leaders Genesys, Twilio, and Zoom to our popular partner ecosystem, at a time when more and more businesses are moving voice to the cloud.
“It is a perfect fit for the modern workplace: there’s no physical hardware to manage; it is secure and resilient; costs are transparent, and it suits a hybrid workforce.
Coppens continued: “Managing providers, contracts and provisioning is the time-consuming part.
“With Colt Cloud SIP, we solve that problem for our customers, interconnecting their applications to voice services almost anywhere in the world.”
Voice activation can be complex, but Colt utilises process automation to simplify the equation for its customers.
On the one hand, businesses can leverage Colt’s customer experience expertise, automation, and simplification, while still holding on to their relationships with providers.
Alternatively, companies can now opt for a new partner from Colt’s CSP integrations.
Zoom, Genesys, and Twilio are just a few of the big names that Colt customers will be able to import voice services from CSPs.
In fact, Colt is able to connect voice services with any cloud vendor that supports a Bring Your Own Carrier (BYOC) capability.
Before it was able to bring this updated solution to market, Colt had to establish voice connectivity with major CSPs, create partner agreements, automate and integrate SIP Trunk ordering and provisioning, and ensure services are fully compliant with regulatory standards.
