Dstny Automate is set to launch a new product that it calls “a game-changer when it comes to connecting existing telephony systems to Teams”.
Call2Teams Go, available in August, will be the third Call2Teams calling option rolled out by the company, following on from Call2Teams PBX and Call2Teams Trunks.
As an add-on to the Call2Teams PBX licence, Call2Teams Go is a platform-agnostic, cloud-based middleware solution. It allows users to make and receive calls natively in Teams with only one Teams Resource Account license per tenant, not per user. This makes it one of the most cost-effective solutions available on the market.
Mark Herbert, Head of Partner Innovation at Dstny Automate, said Call2Teams Go avoids some of the pitfalls that users often experience with competing solutions.
“Some UC providers provide a bridge into Teams, but it means the customer has two phone systems; they’re buying the UC platform and then paying for Microsoft Phone System just so they can have the dial pad,” he said.
“Other UC providers want to use their own software, so they typically have a cross-launch which looks like a native dial pad but is really just a remote control that launches another piece of software when the user makes a call.
“This typically falls down when you want to use more advanced features like transferring a call to another Teams user.”
When asked about the user's needs, Herbert added: “What people want is a native Teams experience; they want the call to ring in Teams, they want to answer it in Teams, and they want to collaborate with other Teams users.
“One of the key benefits of Call2Teams Go is that it provides a streamlined value-driven experience whilst remaining native to the Teams client.”
Native and Simple
As a native product, Call2Teams Go still delivers Teams functionality such as presence, call history, 1-1 call recording and transcription, voicemail, call waiting and contact syncing. On top of this Call2Teams Go will provide features exclusive to Call2Teams products as standard, such as 100% true reflection of line state when making transfers.
