Welcome back to another week of May, and more exciting announcements in the UC&C space.
Over the last week, we’ve continued to report on some of the biggest changes in the communication landscape, from updates to collaboration tools like Microsoft Teams, to the incredible number of meeting minutes hosted by Cisco Webex.
In today’s complicated landscape, it’s more important than ever for all of us to ensure that we have the right tools in place to stay productive and connected.
If you haven’t had time to check out all the stories we covered over the last seven days, here are some of the biggest announcements you don’t want to miss.
Custom Backgrounds on Microsoft Teams
Microsoft found a new way to delight the millions of people working on Teams with the arrival of new custom backgrounds. The option to switch your background to virtually any image you can think of is far more appealing than just blurring your messy office, right?
If you haven’t explored the custom background options on Microsoft Teams yet, we’re here to walk you through everything that you need to know. Check out our comprehensive insight into Microsoft backgrounds, for tips on how to add a blur mid-meeting, and what tools you need to make new backgrounds work. We’ll even show you how to add your own images into your custom background folder so that you’re not stuck with the pre-set images chosen by the Microsoft team.
Five9 Announces Exciting Growth
Five9, one of the leaders in the cloud contact centre market, recently reported some fantastic figures for its Q1 earnings. The company earned a whopping rise of revenue of 28%, bringing in a record $95 million! What’s more, Five9 also saw a 33% rise in revenue for the last 12 months based in new enterprise solution subscriptions.
Aside from some fantastic earnings, Five9 has also been cultivating growth in other areas, joining forces with companies like Zoom and AT&T to deliver a wider range of features and functionality to its rapidly expanding audience. Zoom and Five9’s Agent-Expert consultation experience helps agents to solve more complicated customer concerns by linking them to subject matter experts. At the same time, AT&T and Five9 are working on a new contact centre solution with faster implementation options.
Cisco Webex Hosts 20 Billion Meeting Minutes
It’s fair to say that the video collaboration landscape has seen some explosive growth in the last few months. Everywhere you look, market leaders are reporting higher numbers of users, prompted by a growing demand for immersive work-from-home experiences. Cisco, offering the fantastic Webex Meetings solution for collaboration, has seen some particularly great results in the last month.
