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Beyond Collaboration: The Ultimate Guide to Implementing a Contact Center in Microsoft Teams
Why contact centre in Microsoft Teams matters for cloud scalability and productivity. Published on UC Today, co-written with Luware.

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opening the room…Three Ways to Leverage Integrations in Your Contact Centre
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This Week in UC&C: Cisco Goes Open at WebexOne 2026
Cisco used WebexOne 2026 in Austin to open Webex to Anthropic's Claude and its room devices to Google Meet. Here is what Amit Barave and Espen Løberg told UC Today about governing agents and running mixed estates, plus a campus case study and the Teams deadlines landing this month
Marcus Law · 9 Oct 2026
WebexOne 2026: Amit Barave on Claude, Agents & the New Webex
Amit Barave, VP and GM of Webex Suite and AI at Cisco, tells UC Today how the new Webex App puts long-running AI agents, including Claude Managed Agents, inside spaces, meetings and calls, and why governance will decide how far enterprises are willing to let them go
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Speaking to UC Today at WebexOne 2026, Cisco's Espen Løberg explains how RoomOS 27, native Google Meet support, a multilingual AI assistant and the new Ceiling Speaker Pro fit Cisco's plan to extend intelligence from the meeting room across the wider workplace
Marcus Law · 7 Oct 2026