Zeus Kerravala: Mitel Revamps its Channel Partner Program to Align With the Hybrid Cloud Era
What does the shift to value-based scoring mean for Mitel channel partners? Zeus Kerravala explores the revamped program and the hybrid cloud opportunity.
Guest Blogger · 15 Jan 2026
Craig Durr: I Distilled the Microsoft Teams Story from Ignite 2025 into Four Themes So You Don’t Have To
Microsoft Ignite Teams updates reveal four major themes: AI agents, hybrid collaboration, enterprise security, and evolving hardware.
Guest Blogger · 26 Nov 2025
AI and Collaboration: The New Power Duo Transforming Employee Engagement
Discover how AI collaboration tools are transforming employee engagement, productivity, and trust in the digital workplace.
Guest Blogger · 6 Nov 2025
Zeus Kerravala: Mitel’s German Shift Aims for Stability Amid Global Uncertainty
Mitel will manufacture approximately one million devices annually at their highly automated Bocholt facility in Germany.
Guest Blogger · 21 Oct 2025
Zeus Kerravala: Workvivo Report Shows Huge Communications Gap with Frontline Workers
Zeus Kerravala explores the Workvivo study which sounds the alarm on the comms gap between desk staff and frontline workers.
Guest Blogger · 8 Sept 2025
Zeus Kerravala: Mitel’s $1.15Bn Reset Shrewdly Positions It For the Hybrid Cloud Comeback
Mitel’s $1.15bn debt reset boosts hybrid cloud plans as AI, data sovereignty and GDPR drive a shift from public cloud. Published on UC Today.
Guest Blogger · 23 Jun 2025
How AI-Driven UC Tools Will Flip the Remote Work Debate for IT Leaders
AI-driven UC tools are closing the remote work visibility gap, giving IT leaders more oversight than office setups. Published on UC Today.
Guest Blogger · 20 Jun 2025
Why “Big Bang” Digital Transformations Are Failing - The Journey to Modern Work
New Era Technology says big-bang digital transformation fails; buyers should prioritise hybrid work, ESG, AI and smart building tech.
Guest Blogger · 9 Jun 2025
TTx - The White-Label Cloud That’s Crushing Legacy UC
TTx and Intermedia show why white-label UCaaS helps MSPs modernise on-prem migrations, Teams and contact centre AI.
Guest Blogger · 2 Jun 2025
Call Recording: How to Tame Multi-Platform Complexity
CallCabinet unifies call recording across Microsoft Teams, Zoom and telephony, easing GDPR, CCPA and HIPAA compliance.
Guest Blogger · 2 Dec 2024
Future Trends in Video Conferencing: Tough Times for the Specifiers
Why specifiers face faster video conferencing change, as AI, multi-camera systems, video bars, BYOD, Zoom and Microsoft Teams push cloud updates. Published on U
Guest Blogger · 1 May 2024
AI, CX and Security: CPaaS Predictions for 2024
2023 was a challenging year for businesses around the world. Between widespread economic disruption and huge swings in customer needs and demands, it was…
Guest Blogger · 12 Jan 2024
3 Ways to Stay Secure and Compliant in Microsoft Teams: A CIO’s View
Why it matters: employee error drives most cyber incidents in Microsoft Teams. Published on UC Today, a CIO explains training, MFA, Microsoft 365 E5 and Call Ca
Guest Blogger · 21 Aug 2023
What do Financial Leaders Need From Their UC Analytics Tools?
UC analytics helps banks and fintechs improve customer service, assess fraud risk, meet compliance and unify Microsoft Teams data.
Guest Blogger · 28 Apr 2023
Managing Teams in Multi-Vendor Environments
Interoperability is now critical for hybrid teams as Zoom, Microsoft Teams and Google Meet meet AVer, Lenovo, Shure and Yamaha in UC Today.
Guest Blogger · 17 Feb 2023
What Service Providers Need to Know When Considering a Cloud Calling and BYOC Combination
Cloud calling, in combination with BYOC, has some appealing potential benefits, which is why it is no surprise it is something being adopted or…
Guest Blogger · 28 Sept 2022
A New Work hub for Improved Engagement
NextivaONE tackles app overload with one work hub for collaboration, UCaaS, CCaaS, threaded conversations, and screen pop.
Guest Blogger · 8 Sept 2022
Microsoft Teams: A New Painless Route to Connecting All Workers and Modernizing Systems
Most companies rely on several different types of roles and workers to ensure that their services or product reach their customers: retailers have…
Guest Blogger · 2 Sept 2022
Tighten Your Microsoft Teams’ Security with 5 Built-In Compliance Features
Online collaboration with Microsoft Teams is powerful, especially through the past few years when remote work environments became the norm.
Guest Blogger · 15 Aug 2022
The Benefits and Challenges of CLI
CLI spoofing and scam calls are forcing Ofcom to tighten UK rules, with Mag-Hub, STIR/SHAKEN and IP telephony interoperability in focus on UC Today.
Guest Blogger · 17 Jun 2022
Are you ready for the next EECC implementation date?
The EECC’s 17 June changes affect UK telecoms contracts, summaries and video relay. Ofcom, BT Wholesale, Sign Language Interactions.
Guest Blogger · 29 Apr 2022
Stop Overspending on Audio Conferencing: Management
Cut audio conferencing management costs by choosing integrated cloud tools. Published on UC Today, Nureva Console adds remote control, analytics, APIs and autoc
Guest Blogger · 2 Feb 2022
Stop Overspending on Audio Conferencing: Performance
Why workplace buyers can cut audio conferencing costs with Nureva Microphone Mist, HDL300 and Dual HDL300, while keeping great room audio. Published on UC Today
Guest Blogger · 2 Feb 2022
Stop Overspending on Audio Conferencing: Installation
Nureva Microphone Mist cuts audio conferencing install costs with DIY setup, autocalibration and full-room coverage.
Guest Blogger · 2 Feb 2022
The future of Microsoft Teams in the UCaaS Channel
Microsoft Teams, Operator Connect and Direct Routing are reshaping UCaaS and voice channels, with Qunifi on hybrid calling and on-prem PBX decline.
Guest Blogger · 6 Jan 2022
4 Hybrid Collaboration Trends that will Dominate in 2022
Hybrid work is reshaping meetings and HyFlex learning in 2022, with Nureva, Microsoft Teams and Zoom driving smarter room audio and insights.
Guest Blogger · 5 Jan 2022
How to enable Operator Connect in Microsoft Teams
Operator Connect is Microsoft's latest innovation for directly providing telephony to your organization's users in Teams.
Guest Blogger · 15 Oct 2021
How the UK Plans to Tackle Scam Calls
Ofcom’s CLI authentication push could curb UK scam calls and number spoofing, helping buyers weigh STIR/SHAKEN-style trust, NCSC and ICO action. Published on UC
Guest Blogger · 29 Sept 2021
Turbocharging Teams Episode 5 - Keeping Up with What's New
Stay current as Microsoft Teams changes fast: Dino and Kevin share how IT pros and users can track updates, User Voice and release rings. Published on UC Today.
Guest Blogger · 3 Sept 2021
Driving CX with High-Quality Headsets
How Jabra headsets can improve CX, AX and AHT by giving contact centre agents clearer, safer audio.
Guest Blogger · 20 Aug 2021
Taking Teams Deployments Further with Voice
There are plenty of good reasons for businesses of all sizes to deploy Microsoft Teams, with a common thread being the need to support a collaborative…
Guest Blogger · 16 Aug 2021
Turbocharging Teams Episode 4 - More Analytics
See how Office 365 Admin Center, Teams Admin Center and Call Quality Dashboard analytics help admins improve Teams adoption, quality and
Guest Blogger · 11 Aug 2021
M&A: Grow Fast & Exit Creatively
If you are bored or frustrated by the slow slog of organically growing your small or medium sized business, then you might like to consider a mergers and…
Guest Blogger · 6 Jul 2021
Tackling Collaboration Obstacles on Video Calls
Adjusting to working remotely has presented each of us with unique challenges as we’ve adapted to new ways of working.
Guest Blogger · 5 Jul 2021
Turbocharging Teams Episode 3 - Analytics for All
Why it matters: Microsoft Teams analytics can help buyers track usage and adoption across roles. Published on UC Today, Turbocharging Teams Episode 3 covers cha
Guest Blogger · 17 Jun 2021
Turbocharging Teams Episode 2: Marvellous Messaging
Turbocharging Teams Episode 2 shows how EnableUC helps Teams conversations, effective messaging and notifications for individuals and gro
Guest Blogger · 1 Jun 2021
Turbocharging Teams Episode 1 - Teams and Channels
Learn why Microsoft Teams team and channel options, templates, shared channels and permissions matter for engagement and security.
Guest Blogger · 23 Apr 2021
Why the COVID-19 Vaccine Will Usher in the Future of Hybrid Offices
Hybrid work is here to stay as the COVID-19 vaccine rolls out. Published on UC Today, see why Slack, Zoom, Spotify and Google matter.
Guest Blogger · 22 Mar 2021
What to Expect for Team Transformation in 2021
Off the heels of a rather tumultuous year, it is no surprise that 2021 carries a newfound sense of hope and optimism for businesses leaders and team…
Guest Blogger · 1 Mar 2021
How Intelligence Can Transform Responses to Missed Calls
Why missed calls cost sales: Published on UC Today, data and analytics help UK firms improve customer experience, unified communications and call response.
Guest Blogger · 26 Feb 2021
Transforming Hybrid Workspaces to Achieve True Collaboration
If there is one positive to come from the COVID-19 pandemic and the resulting global work-from-home experiment, it is the acceleration of digital…
Guest Blogger · 18 Feb 2021
Back to the Future of the Office
This guide shows why hybrid work means redesigning offices into collaboration hubs, with better network, security, collaboration tools an
Guest Blogger · 15 Feb 2021
Is Your UC Infrastructure as Unique as You Are?
After the remote-working revolution of 2020, with WFH the “now normal”, UC has proliferated.
Guest Blogger · 11 Feb 2021
Understanding Why Customers Separate from CSPs
Why customers leave CSPs matters: poor service, pricing and flexibility drive churn. Published on UC Today, with APIs, DIDs and omnichannel.
Guest Blogger · 10 Feb 2021
Digital Transformation 2021: How Companies Can Set Up for Workplace Success
The concept of digital transformation has many components but put simply, it is fundamentally deploying the use of technology to change the way people do…
Guest Blogger · 27 Jan 2021
What's to Come in Unified Communications in 2021?
WFH, SIP and WebRTC are forcing UC buyers to rethink integration, security and QoS. Published on UC Today, Ingate on 2021 trends.
Guest Blogger · 11 Jan 2021
3 Ways CPaaS Can Build a CX Fit for 2021
CPaaS helps contact centres meet the everything customer with APIs, AI virtual agents, cloud IVR and WhatsApp. Published on UC Today.
Guest Blogger · 8 Jan 2021
Poly Uncovers Top Tech Trends for 2021
Poly says hybrid working, video, audio and UC tools will shape 2021 as prosumer demands rise and business travel fades.
Guest Blogger · 17 Dec 2020
UC Firms Need to Focus on “Back Office” Technology to Survive
The big bang is on. There are thousands of UCaaS, VoIP, Cloud and Managed Service Providers in the U.S.
Guest Blogger · 3 Dec 2020
How MSPs can Benefit from the Intersection of IT and Telecoms
The massive adoption of remote work flexibility has accelerated a trend that was already well underway: IT MSPs are now increasingly offering telecom and…
Guest Blogger · 27 Nov 2020
Ideas to Consider for a Great FMC User Experience
Whether a tech-savvy partner or an end-user business new to the topic, it can be hard to get a clear grasp of exactly what all the FMC options are, and…
Guest Blogger · 9 Nov 2020
SD-WAN: Hunting the Whale
For channel partners keen to leverage their value-added application and solution approach, Software Defined WAN (SD-WAN) offers an opportunity to engage…
Guest Blogger · 6 Nov 2020
Call Compliance in the Age of COVID
It’s hard to think of any type of business that doesn’t need to be mindful of regulatory compliance.
Guest Blogger · 5 Nov 2020
The Current Crisis Demands More UC - Can We Trust it?
The office of 2019 does not look like the office of 2020, nor will it look like the office of 2021.
Guest Blogger · 4 Nov 2020
DRaaS - a Better Way to Enable Telephony in Microsoft Teams?
Why Teams telephony is shifting to DRaaS: SIPPIO and AudioCodes offer cloud-native direct routing, BYOC and managed SBCs. Published on UC Today.
Guest Blogger · 23 Oct 2020
5 Remote Collaboration Techniques to Truly Replicate the Human Touch
Remote collaboration improves when teams use digital workspaces, emojis, virtual team building and in-person meetups.
Guest Blogger · 23 Oct 2020
The Rise of the Citizen Developer and What it Means for Business
Every industry and area of business you care to mention is in a state of flux right now.
Guest Blogger · 21 Oct 2020
Comms Tools are Affecting Productivity: Here's How to Use Them Correctly
Learn how email, Slack, Microsoft Teams, Trello and Google Docs can cut distraction, reduce stress and improve productivity.
Guest Blogger · 13 Oct 2020
Top-Down Communications for a Business with Optional Return to In-Person
Despite repeated warnings from health officials about easing restrictions too soon, many states have proceeded with directives to relax social distancing…
Guest Blogger · 12 Oct 2020
FMC in the Remote Working World
What FMC benefits have you witnessed in 2020? The events of the last year have really shifted the needle on FMC, and what can be achieved with it.
Guest Blogger · 8 Oct 2020