Recognised as a leader when it comes to promoting the growth of companies across the globe through integrated communications with business strategy, Avaya is an American technology company spanning across the globe. Avaya specialises in customer business communications equipment and software. Particularly in the unified comms and contact centre markets, they are a very successful player.
Avaya is currently providing services to over 1 million customer locations worldwide, with their own operations divided throughout five regions to support this huge customer network.
Avaya is ranked #101 on Forbes list of America's largest private companies.
The ethos behind the company is to bring people together with the correct information in the right context - allowing a deeper level of communication and engagement across employees, partners, teams, and customers. Avaya offers software packages that allow companies to address critical challenges in their system, and their solutions are designed to be highly reliable, scalable, and flexible.
The Beginning of Avaya
In 1995, the first signs of the company came to life as part of Lucent Technologies. Before this time, it had been a part of AT&T. From the start, the employees were committed to understanding the ways in which communications could be adapted as a business tool. During 2000, Lucent's management chose to break this part of the business off as the "Enterprise Communications group".
Obviously, the new business required a title, and management selected "Avaya" in an attempt to convey the flow of open and flexible communication. During the press release for the new company, the business suggested that the new name was chosen in an attempt to convey seamless, effortless connections. In October 2000, Avaya received the stock symbol "AV" and began trading as an independent company. Since that point, the company has engaged in a number of efforts that helped to change the face of telecommunications forever. For instance:
- 2002: Launched the "Converged Communications" roadmap.
- 2003: Introduced Avaya MultiVantage communications.
- 2004: Avaya's Contact Centre Express became the first multimedia contact centre for medium-sized businesses.
- 2005: Avaya Aura launched their Aura Experience Portal .
- 2006: Avaya one-X Quick Edition was launched based on upcoming SIP-based communications
- 2007: Avaya Customer Interaction Suite with End-to-end SIP support was launched
Going Private
By October 2007, Avaya had decided to officially launch as a privately-held company, acquired by TPG Capital and Silver Lake. The move allowed Avaya a new opportunity to start accelerating its strategy, acting in the marketplace and serving customers with exceptional responsiveness and innovation.
