8x8 sets a record with its new cloud-based operations in the Philippines, as new updates are rolled out.
8x8 refers to its platform as “XCaaS” (Experience Communications as a Service) which is essentially a blend of UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service).
The Philippines now has a cloud phone and contact centre which is an industry first, according to 8x8. This increases 8x8’s PSTN (Public Switch Telephone Network) replacement services to 48 countries.
Denise Lund, Research Director, WW Telecom and Unified Communications at IDC, said:
“Being able to offer multinational enterprises in the Philippines a single integrated cloud communications and contact centre solution, like 8×8 XCaaS, will allow global organizations, especially those with customer-facing operations, to ensure business resilience, reduce complexity, and deliver enhanced service.”
8x8 have been expanding technologically, as well as globally, and they have shared some of the new features on its platform.
8x8 Frontdesk has new functionality including, shared notes, parking modes and directory filter options.
Video meetings can now have break rooms, polls, moderation controls and post-meeting summaries.
8x8 released a list of successful implementations of their technology which include Kubota, ALS, Inpro and Hays County.
