UC Today's David Dungay hosts Todd Surdey, Head of Global Channels, Zoom as part of our UC Partner Trends.
In this session, we discuss the following:
Interview24 Apr 2023 · 1 min read
UC Partner Trends: What Does The Future of Customer Engagement Mean For The Channel?
Zoom’s Todd Surdey on UCaaS and CCaaS convergence, customer engagement trends and partner channel opportunities.
- What are the big obstacles facing partners when it comes to selling/ deploying customer engagement/ CCaaS services?
- The market is constantly talking about the commoditization of UC - how does Zoom view this in the context of the UCaaS and CCaaS markets merging?
- Can/ should partners be focused on UCaaS and CCaaS as a combined offering at every opportunity?
- What are the big trends in customer engagement that could impact the partner channel the most over the next 2-5 years, and how is Zoom going to support that with its partners?
If you're looking for more information on this topic, visit Zoom.
Click here to view the rest of our UC Partner Trends.
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