UC Today's David Dungay hosts Gayathri Krishnamurthy, AVP, Product Marketing, RingCentral as part of our UC Partner Trends.
In this session, we discuss the following:
Interview24 Apr 2023 · 1 min read
UC Partner Trends: AI in the Contact Centre
AI is reshaping contact centres and partner margins; UC Today speaks with RingCentral on generative AI, data skills and product focus.
- With AI tools and now Generative AI hitting the contact centre in a meaningful way, where are these tools have the biggest impact today?
- Is there opportunity for companies to generate additional margins with the use of AI tools in the contact centre?
- Do partners need to invest in AI/ data skillsets to help build/sell some of these solutions?
- Where should vendors and partners be focused (from a product perspective) when it comes to building out their AI specialisms?
- AI is THE topic of 2023 - what is the opportunity to develop for contact centres over the next 12-24 months?
If you're looking for more information on this topic, visit RingCentral.
Click here to view all of our UC Partner Trends.
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