Though many public sector organisations have been facing an increasing need to digitally transform for several years now, the demand for innovation exploded in the last few years. When the pandemic hit, countless groups were forced to change their business processes, and explore new ways to connect and unify workers in a flexible, cloud landscape.
The public sector team at Dauphin County discovered the weaknesses in their legacy phone system quickly during the pandemic, and resolved to upgrade their communications strategy - fast. After experimenting with different tools, Dauphin County discovered Avaya after they were given Avaya Spaces licenses by the communication vendor.
Impressed by the functionality Avaya had to offer, the public sector team decided to use the Avaya Cloud Office platform, by RingCentral, as their new, permanent solution for unified communications.
Taking Advantage of the Avaya Cloud Landscape
To ensure the Avaya Cloud Office solution would deliver the best possible results for its team, Dauphin County pitted the service against another leading provider, asking beta teams to give feedback about usability, functionality, and features, after a trial run. Avaya Cloud Office came out as the clear winner, with 86% of the trial users voting for the tool.
Not only was the transition to the cloud surprisingly simple with Avaya’s help, but Dauphin County’s employees quickly began sharing positive feedback about their favorite features. They loved the ability to instantly turn voicemails into email, and create meeting spaces for a range of use cases.
