Legacy communication systems can pose a significant problem to today’s public sector teams. Not only are they expensive to maintain and use, but they often cause issues with productivity, efficiency, and engagement in the workforce.
Thanet District Council in the South East of England found itself quickly growing tired of the inconsistent call quality and connectivity issues of its legacy communication system before it turned to RingCentral for help. The organisation’s old-fashioned communication tools made it difficult to transfer calls, connect teams, and keep work flowing smoothly.
Deciding it was time for a major digital transformation, the Thanet team started exploring innovative solutions in the cloud. RingCentral’s MVP platform, offering the perfect combination of security, scalability, and flexibility, proved to be an excellent investment for the public sector brand.
Solving Communication Challenges in the Cloud
According to the Thanet District Council leadership team, RingCentral MVP started delivering benefits to the company instantly, solving a host of problems straight away. The company was incredibly impressed by the clarity of the calls available over the cloud platform, and the way it helped teams to perform more productively in a dispersed environment.
Supervisors and managers were suddenly able to move people in and out of call groups themselves, using an online portal, rather than waiting for technical assistance. Plus, RingCentral’s built-in tools for analytics and reports made it easier to manage the workforce. The reporting tools ensured the company could track call volume patterns, determine their busiest times of day, and schedule their team members more effectively as a result.
