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From Reactive to Predictive: How AI Is Rewriting the Rules of IT Service Management
Roundtable

From Reactive to Predictive: How AI Is Rewriting the Rules of IT Service Management

Irwin Lazar, Chethan Visweswar, John Finch, and Mark Bunnell debate AI, service management convergence, and reactive IT.

Christopher Carey · 13 May 2026
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Why Operating Models - not Tech - Are Blocking Digital Transformation
Interview

Why Operating Models - not Tech - Are Blocking Digital Transformation

Host Kieran Devlin speaks with Volker Pfirsching, Partner and Head of Innovation Management (Europe) at Arthur D. Little.

Kieran Devlin · 29 Apr 2026
From Gaming Gimmick to Business Tool – The XR Transformation
Interview

From Gaming Gimmick to Business Tool – The XR Transformation

Kevin Sheehan, CEO of Customer XR, explains how XR in business is moving beyond gaming, with real ROI in training, tourism, and more.

Christopher Carey · 22 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Sponsored · CallTower

AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery

Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…

Kieran Devlin · 20 Apr 2026
The Operational Trap: Why UC Migration is No Longer a DIY Job with Gamma
Sponsored · Gamma

The Operational Trap: Why UC Migration is No Longer a DIY Job with Gamma

Why UC migration is no longer DIY: Gamma and UC Today show MSPs how managed GammaEdge Migrate reduces PSTN switch-off risk, multi-vendor strain and margin press

Kieran Devlin · 8 Apr 2026
How Call2Teams is Revolutionizing Microsoft Teams Voice Integration
Sponsored · Microsoft

How Call2Teams is Revolutionizing Microsoft Teams Voice Integration

See how Call2Teams revolutionizes Microsoft Teams voice integration with zero-touch onboarding, UC flexibility, and white-label delivery.

Christopher Carey · 3 Sept 2025
Big UC Update: AudioCodes
Sponsored · AudioCodes

Big UC Update: AudioCodes

AudioCodes updates UCaaS and CCaaS buyers on Teams, Zoom, Cisco, AI Meeting Insights, Agent Insights and Voca CIC.

Kieran Devlin · 31 Jul 2025
Bridging the CX Gap: How Akixi Supercharges Microsoft Teams for Service Providers
Sponsored · Akixi

Bridging the CX Gap: How Akixi Supercharges Microsoft Teams for Service Providers

Akixi helps service providers close the CX gap with Microsoft Teams Phone, analytics, CRM integrations and call recording.

Kieran Devlin · 23 Jun 2025
Big UC Update: Kurmi Software
Sponsored · Kurmi Software

Big UC Update: Kurmi Software

Discover enterprise UC automation solutions from Kurmi that help enterprises manage complex unified communications environments efficiently.

David Dungay · 21 May 2025
Duty of Care in 2025: How Intrado’s ERS Ensures 911 Compliance
Sponsored · Intrado

Duty of Care in 2025: How Intrado’s ERS Ensures 911 Compliance

Duty of care now hinges on 911 compliance. Published on UC Today, Intrado’s ERS and Safety Suite support Kari’s Law, Ray Baum’s Act and Alyssa’s Law.

Kieran Devlin · 14 May 2025
Mastering Microsoft 365: How VOSS Powers Optimisation, Automation and Analytics
Sponsored · Microsoft

Mastering Microsoft 365: How VOSS Powers Optimisation, Automation and Analytics

Why Microsoft 365 optimisation matters: Published on UC Today, VOSS explains automation, analytics and AI for enterprises managing Microsoft 365.

Kieran Devlin · 7 May 2025