Toku has entered the contact centre space with a solution targeting businesses looking to expand in APAC.
The Toku Contact Centre aims to provide a robust and scalable cloud-based solution across multiple channels.
Thomas Laboulle, Founder and CEO of Toku, said Toku developed the platform in response to the growing demand for contact centre solutions.
He said: "The demand for bespoke contact centre solutions is expected to grow dramatically across APAC, as fast-growing companies in the region look for ways to enhance their customers' journeys and deliver better online experiences.
"As their cloud communications partner, we strive to make it easier for our clients to focus on what's most important to them – creating engaged and happy customers to sustain business growth."
Toku said the platform provides customer engagement across voice and messaging. The platform also includes APIs so businesses can embed the functionality into their own applications.
It also features AI-powered analytics for gauging customer sentiment.
Toku's customers will also have access to the Public Switched Telephone Network (PSTN) replacement in 17 APAC countries. Further access to virtual numbers in more than 120 locations worldwide is also available
