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NewsWorkspace Tech2h · 12:01 GMT · 6 min read

This Week: Logitech’s Room Refresh, Google Beam, AI PCs

Meeting-room hardware is back on the procurement agenda as organisations replace ageing systems, but higher component costs and supply constraints remain. This week, Logitech reported stronger video collaboration sales, Google expanded Beam, and the AI PC debate continued

Logitech

Meeting-room technology is entering a more complicated refresh cycle. Organisations are replacing equipment installed during the pandemic, but component constraints, freight costs and higher prices are shaping what reaches sites and when.

This week, Logitech’s results offered a useful view of the room-hardware market. Google moved its Beam 3D video technology into a real-world deployment, while Apple’s touchscreen MacBook Pro and the wider AI PC debate raise questions about which employees genuinely need premium new hardware.

Logitech Says Meeting-Room Demand Is Holding Up

Logitech reported Q2 sales of $1.22 billion, up three percent year on year in US dollars, marking its eleventh consecutive growth quarter.

For workplace technology teams, the key figure was its Video Collaboration business, where sales increased 12 percent in constant currency. Logitech said the growth reflects three trends: organisations replacing COVID-era room equipment, companies adding video-enabled spaces as office attendance rises, and AI-related upgrades.

CEO Hanneke Faber told analysts the refresh cycle was more than a discretionary investment decision.

“First of all, the COVID era refresh, and that is not a discretionary spend. That’s a mandatory infrastructure upkeep because customers are facing hard deadlines there from the major platform providers, not so much from us, but for Microsoft, from Google, from Zoom, the devices they’re running are end of lifing. So that means they have to upgrade these after five to seven years.”

The earnings call added important context to the headline growth number. CFO Matteo Anversa said around 60 percent of Video Collaboration growth came from pricing and product mix, with the remaining 40 percent from unit growth. Logitech raised prices in May to help offset rising memory costs.

That does not undermine the refresh story, but it does show why IT buyers should not read the 12 percent sales increase solely as a measure of expanding deployment volumes. Price rises and premium product mix are doing much of the work.

Logitech is also trying to protect availability by carrying more inventory, including memory chips for its Video Collaboration products. It expects a semiconductor supplier issue to reduce Q3 sales by $70 million–$80 million, although this is substantially below the potential $200 million impact it identified in July.

Irwin Lazar, President and Principal Analyst at Metrigy, said the supplier disruption was likely to be temporary.

“I think this is more of a blip than anything else,” Lazar told UC Today.

“Our latest MetriCast market forecasting data shows that around half of companies are increasing spend on video conferencing equipment over the next two years, so we expect plenty of healthy growth in the market, especially as companies face end-of-life replacements of Android 10- and ChromeOS-based systems.”

The mitigation is likely to weigh on margins. Logitech expects Q3 gross margin of 41 percent to 42 percent, around 200 basis points below the previous year, as component, logistics and freight costs rise.

For organisations planning room upgrades, the takeaway is simple: the refresh cycle is real, but prices, supply availability and lead times remain part of the deployment conversation.

Google Beam Moves From Demo to Deployment

Google is rolling out its Beam 3D video conferencing technology to 20 United Service Organizations locations worldwide, following a pilot that connected Fort Bliss in Texas with Poland.

The deployment is designed to help active US military personnel communicate with family members, rather than support a conventional enterprise meeting-room use case. But it is still a meaningful step for the technology, which has largely been presented as a high-end alternative to flat-screen video calling.

Beam uses 3D display technology and AI-driven video processing to create a more lifelike remote presence. Google has not positioned this rollout as a broad commercial workplace launch, and the limited number of locations underlines that the technology remains early-stage.

For organisations with high-value remote interactions – including executive briefings, specialist consultations, training or distributed design reviews – the question is whether this kind of immersive video can justify the additional space, hardware and support requirements.

The military-family deployment will not answer that commercial question on its own. It may, however, offer a useful test of whether more realistic video communication creates a discernible difference in long-distance conversations.

Apple’s Touchscreen MacBook Targets Specialist Work

Apple has added a more tangible example of the premium-device decision. The company introduced its first touchscreen MacBook Pro on 28 October, pairing a new PROLED XDR OLED display with M5 Pro and M5 Max chips.

The 14-inch model starts at $2,899, while the 16-inch begins at $3,399. That places the device beyond a standard employee fleet refresh and makes its workplace use case narrower.

The new display supports direct multi-touch input, while macOS translates taps into clicks for existing applications. Apple says touch-optimised features are coming to apps including Microsoft Office, Zoom, Adobe Lightroom, DaVinci Resolve, Blender and its own Final Cut Pro, Logic Pro and Pixelmator Pro.

The MacBook Pro is likely to appeal most to creative, technical and presentation-heavy roles, where direct content interaction, colour accuracy and high-end display performance may have practical value. It can be configured with up to 128GB of unified memory and 16TB of storage, while M5 Pro models support up to three external displays and M5 Max models support up to four.

For most organisations, the question will not be whether touchscreen Macs should replace every standard laptop. It is whether specialist employees can produce enough additional value to justify a starting price close to $3,000.

The AI PC Label Still Needs a Business Case

This week also saw UC Today examine the increasingly crowded AI laptop market.

Ole Bülow, Director of Business Development at enterprise hardware and lifecycle provider Egiss, argued that IT buyers should distinguish between an AI-ready laptop and a device capable of running larger AI models locally.

An NPU can support device-based features such as noise removal, video effects, transcription and dictation. But Bülow said that does not mean a device can run large language models locally.

“Most enterprises these days use ChatGPT or Claude in the browser or an app on the device. That doesn’t need that NPU part of the device.”

The question for IT leaders is not whether the next laptop is AI-branded. It is what workloads employees will need the device to run over its service life.

In Other News

Otter.ai has expanded its Live Assist and Work Mode tools to all paid users, adding in-call coaching, AI-generated preparation and follow-up. It also plans to deliver private pre-meeting briefs through email and the Otter app.

A University of East Anglia study found that eye tracking identified low and high mental workload during virtual-reality tasks with up to 88 percent accuracy among healthy participants. Its lower accuracy among people with chronic pain underlines the limits of applying biometric signals uniformly across workplace XR tools.

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