The article provides a snapshot of the vendors featured in our Device Marketplace.
The right UC device strategy is crucial for any company investing in collaboration, customer service excellence, and productivity in 2024. To unlock the full potential of your communication stack, you need more than just the right software and applications.
Devices are essential to building effective meeting rooms, empowering remote and hybrid team members, and bridging the gaps between your employees. Whether you’re investing in desk phones, headsets, cameras, meeting room kits, or smartphones for the mobile workforce, there are countless options to consider. So, how do you ensure you’re working with the right vendor?
We’ve assessed some of the top-ranking UC device vendors on the market today, assessing the solutions they offer, and their unique benefits to create this comprehensive market map.
- Algo Communications
- AudioCodes
- Avaya
- Bose
- Cisco Webex
- Coolpo
- Crestron
- EPOS
- HP/Poly
- Huddly
- Jabra
- Lenovo
- Logitech
- Microsoft
- Owl Labs
- Poly
- Shure
- Snom
- Vaddio
- Yealink
Algo Communications
Algo Communications is a technology vendor, focusing on the communications landscape. The company produces IP speakers, displays, visual alert systems, and paging adapters for a range of industries. These solutions feature end-to-end security solutions, as well as leading audio visual technologies. They’re also compatible with a range of software solutions, like Microsoft Teams.
Algo Communications takes a comprehensive approach to supporting organizations through the selection and implementation of UC device options. The company even strategically partners with integration firms to assist with the configuration of new technology, and the integration with any software systems you’re already using.
AudioCodes
UC device vendor AudioCodes focuses on advanced voice networking and media processing solutions, tuned to the needs of the digital workplace. The company’s broad range of products cover various requirements within the meetings, contact center, and collaboration landscape. There are also systems specifically built for Microsoft Teams, Zoom, and other UCaaS platforms.
AudioCodes products range from AI-powered tools that enhance voice and video quality, to standard webcams and video bars, meeting room kits, speaker systems, IP phones, and more. The company also offers a range of service solutions, in the form of Microsoft Operator Connect support, SBC management and more. Recently, the company announced it has been seeing strong growth in its Microsoft Teams and Zoom systems.
Avaya
Offering both hardware and software solutions for the UCaaS and CCaaS space, Avaya designs and delivers a wide range of UC device options for every business need. There are plug-and-play video conferencing devices and tables, touch-screen desk phones, traditional phone systems, and all-in-one conference and meeting room kits available.
Avaya produces technology to support various kinds of teams and business models, from wireless handsets for the mobile workforce, to conference phones. The company’s solutions are compatible with Avaya’s UCaaS and CCaaS offerings, as well as various other software options, such as Microsoft Teams.
Bose
Serving the consumer and professional markets, Bose is an AV and UC device vendor that specializes in high-quality audio. The company has a range options for companies to choose from, including headsets, speakerphones, and earbuds. Plus, there are sound and video bars, portable speaker systems, and Bluetooth speakers available for different business needs.
Bose also offers access to software that helps companies to manage and configure devices remotely, and track performance or health metrics. Bose solutions can work with a range of popular communication software platforms, such as Microsoft Teams. There are also full “business packs” available from Bose for certain use cases.
Cisco Webex
Webex from Cisco offers both hardware and communication software solutions to contact centers, enterprises, and growing businesses. The company’s range of UC devices include everything from room kits for meeting environments, desktop devices, cameras, phones, and headsets. Plus, Webex can work with companies to build full AV workspaces.
Many of Webex’s UC device options come with support for a range of platforms, such as Microsoft Teams. There are cameras which use AI technology for intelligent framing, AI-enhanced microphones, and speaker systems for noise cancellation, and even peripherals available like digital whiteboards. Webex also has its own “RoomOS” operating system.
Coolpo
Focusing on the video conferencing and meeting room landscape, Coolpo produces UC devices and kits to enhance collaboration. The company’s products range from solutions specifically designed for remote and hybrid workers, to huddle room cameras and noise shields for focus spaces. There are even AI-powered tools that support intelligent framing and noise cancellation.
Coolpo’s solutions can work with a range of meeting systems, including Microsoft Teams and Zoom, and often support simple plug-and-play functionality. Offerings like the Coolpo AI Huddle Pana, for instance, can deliver 360-degree video conferencing, to turn any room into a meeting space. Coolpo also delivers software for device configuration and management.
Crestron
Delivering a range of video conferencing solutions for every workspace, Crestron produces devices with cutting-edge AV technology and plug-and-play functionality. The company’s solutions address meeting rooms and office spaces of every configuration and size. They also come with Flex video conferencing software, for simple deployment and device management.
Devices available from Crestron include everything from lighting and environment tools, to comprehensive workspace solutions, video cameras, audio systems, accessories, and control surfaces. The company’s offerings can integrate with virtually every software solution designed for unified communication and contact centers.
EPOS
Serving companies from a wide range of industries, EPOS creates audio solutions for enterprise business leaders, streaming, content creators, and more. Options range from streamlined speakerphones with AI-powered noise cancelling, to video conferencing cameras and bars, headsets, and solutions specifically designed for the contact center.
There are even comprehensive meeting room kits available from EPOS, which integrate with solutions like Microsoft Teams, and Zoom, combining tablets, camera systems, and speakers into a single solution for collaboration. EPOS also offers complementary digital solutions to help companies manage and provision resources throughout the hybrid workplace.
HP/Poly
Working in collaboration, HP and Poly provide business leaders with solutions for remote, office, and hybrid work. The organization’s portfolio includes ergonomic headsets, speakerphone systems for meeting rooms, video conferencing cameras and bars, and service solutions. The tools work with various UC vendor platforms, such as Microsoft Teams, and can feature multiple connectivity options.
Poly and HP even offer access to displays for meeting rooms, wireless earbuds for mobile workers, and certified solutions for Microsoft Teams. There are also various accessories on offer, such as docking stations and hubs. Plus, companies can use Poly’s software to track, manage, and configure devices for team members remotely.
Huddly
AV vendor Huddly creates solutions for both consumers and business leaders. The company’s cameras come with industry-leading smart framing and AI capabilities. Plus, they’re regularly updated with new features and enhancements. Huddly cameras can work with platforms like Google Meet, Microsoft Teams, and Zoom. Plus, they support a range of business environments.
There are solutions like the Huddly S1 for small to medium meeting rooms, or the Huddly L1 for larger meeting rooms, as well as the Huddly Crew multi-camera system. Companies can also access the Huddly Canvas solution for digital whiteboarding, and the Huddly Director software, for managing and configuring meeting room environments.
