The Voice and Collaboration landscape has seen a great deal of change in the past year, with macroeconomic conditions having a significant impact on the way businesses operate and communicate in a hybrid world.
Within the sector, the dominance of Microsoft Teams and Zoom continued, but other services have seen a spike in demand, as businesses try to make their money go further.
Overall, Voice and Collaboration are still important for businesses in today's digital landscape, but trends and conditions will continue to evolve in the coming years.
In this post, Andreas Hipp, CEO of Cataleya, takes a look at some of the key trends that have emerged over the past 12 months.
“Recollecting my expectations for the year at the beginning of 2022, I was certainly fairly optimistic. The COVID-19 pandemic seemed to be under control, and economies started growing again in late 2021 expecting a decent improvement in 2022.“We had lots of interesting customer projects in the pipeline with a new potential partner in CEE, large projects in Bangladesh, and a few other operator proposals in the running, so all looked very promising.
“Despite seeing the tech boom reversing already in late 2021, it still looked like enterprise service provider businesses would find a better climate and larger market than pre-covid, and our chance to get a decent slice is fairly plausible.”
Emerging trends
That post-pandemic positivity that we all felt in 2021 may well have carried us through the year. However the war in Ukraine has had a significant impact on the tech industry, particularly in Voice and Collaboration communications.
The conflict has caused a sharp rise in inflation and cost of living increases, leading to recession panic and spending cuts that have weighed heavily on many businesses. According to Hipp this may lead to a scaling back of communications technology from some businesses.
