The last couple of years have led to some complex changes and new technology demands for a wide range of companies. In every industry, business leaders have become increasingly reliant on flexible, cloud-based solutions to keep employees connected in an unpredictable world.
Non-profit organisations are no exception. With admirable ambitions to make the world a better place, these groups need to ensure their teams can stay connected wherever they are if they hope to achieve their goals. For Alta California Regional Center (ACRC), continuing to support adults and children with disabilities during the pandemic meant making a rapid shift into the cloud.
With the help of Avaya Cloud Office by RingCentral, ACRC was able to embrace a more flexible environment for collaboration and communication, while keeping users safe.
Here’s what happened with the Alta California Regional group and Avaya worked together.
Making a Sudden Transition Into Cloud
The Alta California Regional Center supports over 25,000 Californian clients with intellectual, developmental, and physical disabilities. The ability to serve these individuals is dependant on a flexible and reliable cloud communication solution capable of offering exceptional functionality at a price a non-profit corporation could afford.
ACRC had explored the potential benefits of cloud communications in the past (during 2017), but had failed to implement any transformational new solutions. However, when doors began closing in 2020, the group found itself with no option but to transition rapidly into the cloud to support staff members now working remotely.
As an existing Avaya customer, the California non-profit found Avaya Cloud Office by RingCentral to be the ideal solution for their needs. The group rapidly began rolling out the Avaya Cloud Office technology for more than 600 employees, distributed across 9 locations.
According to IT Engineer for ACRC, Phil Adams, Avaya was an obvious choice, as the brand wanted a reliable, well-known player in the industry. As an existing Avaya customer, the organisation already trusted the company to provide them with a fantastic cloud solution. Adams described Avaya as “great to work with” from beginning to end.
Cost Benefits and Simplified Service
Avaya Cloud Office has had a significant positive impact on ACRC. The organisation has seen a fantastic return on the transition from a CAPEX to OPEX model, reducing the smaller hidden expenses they had to deal with on a regular basis (Such as license and maintenance fees).
According to Adams, the non-profit group’s employees have everything they need to work effectively with Avaya Cloud Office, and the toughest parts of managing communications are already handled. The ecosystem even comes with solutions for disaster recovery. If any office suddenly goes dark, the phone system will continue running no matter what.
Avaya’s system can even accelerate and enhance communication where it’s needed most. The technology will also send an immediate update to everyone in the company when something significant happens to communication functionality.
As an additional benefit, Avaya Cloud Office also features built-in reporting and analytics, which the non-profit organisation had lacked for some time previously. Adams says it’s good to know what’s going on with the phone system, when the organisation’s busiest times are, and when calls are going in and out. This knowledge makes it easier to provide a higher level of service to clients.
