NICE and Amazon Web Services (AWS) have partnered in a move that will bring CCaaS capabilities closer to enterprises.
“NICE's customer experience expertise combined with AWS's cloud and AI capabilities creates a powerful relationship that helps businesses transform their operations,”
Chris Grusz, Managing Director, Technology Partnerships, AWS, said.
As part of this collaboration, CXone Mpower will now be available in AWS Marketplace.
This not only combines NICE’s CXone Mpower AI platform and AWS AI/ML services like Amazon Bedrock and Amazon Q Business, but also aims to unify fragmented service operations.
AWS and NICE Agreement Examined
This agreement at its core aims to open up NICE CXone Mpower AI platform to more enterprises by making it available on AWS Marketplace.
While streamlined procurement is a major benefit-allowing enterprises to discover, purchase, and deploy NICE’s solutions quickly and apply existing AWS commitments-the move also unlocks deeper technical and operational enhancements for customers.
Other CCaaS Solutions Available on AWS Marketplace
- Genesys Cloud
- Zoom Contact Center
- Aceyus, a Five9 company
Purchases in AWS Marketplace allow organizations to utilize their existing AWS commitments.
Under this agreement, NICE and AWS are actively co-innovating, allowing organizations to leverage their own data across the front, mid, and back office in a way that combines NICE CX AI-specific models with new AWS technology.
This link is intended to allow businesses to easily implement end-to-end automation strategies that adapt to changing needs and deliver real-time impact and value.