Regulated businesses have had it tough in recent years. Although the pandemic may have prompted a better work/life balance for some, remote working has raised lots of compliance questions.
Gartner recognizes that Microsoft Teams is one of the most used collaboration tools within the Magic Quadrant for Unified Communications as a Service, worldwide, which is why ASC Technologies has endeavored to address the compliance topic for both private and public organizations with their Recording Insights solution. The company is based in Germany yet has a global reach and has seen businesses such as WealthVest, Lexmark and ICG adopt their recording solution which applies AI from Microsoft Cognitive Services to transcribe, identify and alert them to potential regulation infringements, which is a testament to its importance.
Speaking to UC Today, Darien Sobar, Vice President of Business Development at ASC Technologies said that a closer relationship with Microsoft in addition to the growing demand for Microsoft Teams has boosted the popularity of Recording Insights.
“I believe that our solid growth last year was built on the basis of our strong cooperation with Microsoft,” said Sobar. “We kicked off the introduction of the Recording Insights application at the end of 2019 and quickly achieved Microsoft Select Partner status in 2020.
“The onset of the pandemic accelerated Microsoft Teams and ASC Recording Insights adoption on a global basis with a key 2021 milestone being Microsoft’s certification for our Recording Insights application.”
Compliance as a Service
Looking forward, as businesses deepen their relationships with their technology providers, Sobar said that he sees UCaaS systems expanding their capabilities to better serve users and customers communication needs wherever, whenever, and however they are most comfortable.
In terms of growth markets, Sobar added that UCaaS suppliers that can provide a recording solution that complies with regulations will be more successful.
“On the topic of people's habits, I think bringing your own device to work is a trend that will continue to drive change in the compliance space,” said Sobar. “Organizations now have to be able to communicate with customers and users via different media and that trend will definitely continue.
