Businesses are increasingly looking to service the needs of their customers more efficiently and to maximise the use of their often limited resources. By adopting Unified Communications as a Service (UCaaS) – a cloud-based communication system that combines voice, video, chat and file sharing - they can streamline information flows and improve collaboration.
Doing so enables organisations to provide a single voice communications topology for both their internal and external communications while moving away from expensive legacy hardware, in turn driving improvements in worker productivity.
What is more, UCaaS systems can be modular, meaning that enterprises can pick and choose the communication channels that matter most to them, retaining the flexibility to scale up or down as required by changing circumstances. They are remotely managed, which reduces the need for in-house configurations and maintenance.
But holistic change can only be achieved when the entire workforce, including frontline workers as well as their desk-based colleagues, have access to the same tools. Since 1990, enterprise mobility provider Spectralink has championed the importance of bridging the divide between off-premises and on-premises workers.
“To ensure information is properly shared in the organization and better decisions are made, it is vital for businesses that frontline workers are able to access the other members of their distributed team,” says Andy Macqueen, Spectralink’s Business Development Director. “This is finally doable, thanks to the integration of UCaaS with DECT infrastructure.”
Spectralink offers full integration with a range of call control systems, from legacy on-premises private branch exchange (PBX) to a range of cloud-based communications system providers. This means that frontline workers have access to the same information as their desk-based colleagues, improving productivity and bringing disparate business units closer together.
By integrating UCaaS and DECT, businesses can:
