Need to upgrade your communication and collaboration strategy? Dialpad Talk or Zoom Phone could be the perfect tool to bring your company deeper into the cloud environment.
As brands all over the world search for ways to keep employees productive and connected in a distributed landscape, both Dialpad and Zoom provide powerful services for UC. These solutions ensure that employees can talk to colleagues, clients, and shareholders wherever they are, with enterprise-grade voice quality and excellent scalability.
So, how do you choose between two solutions with such impressive tools?
This Dialpad vs Zoom comparison should help.
Dialpad Talk: Features
Dialpad Talk is a cloud-based communication platform designed to keep employees productive and flexible with AI and cloud calling technology. The offering promises quick and easy deployment, with an online portal where business leaders can create ring groups, swap numbers, and add users in minutes. What’s more, Dialpad builds on the basics of communication with AI-powered voice intelligence.
The easy-to-use interface ensures every user can make the most of their communication service, regardless of where they are. Plus, Dialpad is one of the only companies in the communication world to offer reliable VoIP with a 100% uptime SLA. Features include:
- Simple cloud environment with easy deployment
- Provision tools and features instantly
- Mobile and softphone app support
- Call recording
- Multi-level auto attendant
- Custom routing
- Local or international numbers
- Toll-free number support
- Extensions
- Automatic spam detection
- Number porting
- 100% uptime guarantee
- Analytics and reporting
- Contact syncing
- Unlimited SMS, MMS, and group messaging
- Online meetings with Dialpad Uberconference
- Integrations with leading tools like Zendesk and Slack
- Call switching between devices
- Voicemail transcription
- Automatic post-call notes
- AI voice analytics and insights
Users can also access a host of support solutions for their Dialpad system, including access to a dedicated account manager, and professional deployment services with certain packages. Dialpad combines everything from number forwarding and porting, to comprehensive presence and collaboration features to ensure everyone can stay productive, regardless of where they are. There’s even an option to test some of the features for free.
Zoom Phone: Features
Zoom Phone is one of solutions introduced by Zoom in recent years to form the company’s complete UCaaS service. Though Zoom started as a video conferencing solution, it quickly evolved to become one of the Leaders for the Gartner UCaaS Magic Quadrant. The Zoom Phone environment is how companies can continue to build on their digital transformation through Zoom, with access to virtual PBX and cloud telephony capabilities.
Zoom Phone is available as either a standalone solution, or you can purchase it alongside Meetings and Chat as part of the “United” package. Easy to use and flexible, Zoom Phone allows users to migrate into the cloud at a pace that suits them. You can even bring your own numbers into the service or access the “Bring Your Own Carrier” option. Features include:
- Dial by name
- Global call routing
- Single sign-on
- Call delegation, forwarding, blocking, and transfer
- Music on hold
- Desk phone integrations
- Voicemail with transcription
- Zoom desktop and mobile apps
- Auto attendants and IVR
- Quality dashboards
- Monitor, whisper, takeover, and barge in
- Device management
- Phone number porting
- Bring your own carrier
- Contact center integration
- Shared line and shared line groups
- Zoom Rooms and Meetings integration
- Support for Zoom Chat and collaboration
- Integrations with leading tools like Teams and Salesforce
- Call logs and analytics
The Zoom Phone system is an excellent way for companies already using Zoom to power a video-first collaboration and communication strategy. With Zoom Phone, you can easily migrate your calls to video conferences with a couple of clicks. Plus, there are presence features and chat tools available to allow for better back-end collaborations with members of your team.
Dialpad Talk vs Zoom Phone: Which is Best?
Both Zoom Phone and Dialpad Talk are flexible cloud-based communications tools, designed to provide businesses with scalable environments for the future of work. Dialpad makes life easier with a simple cloud-based environment where you can provision users and assign phone numbers, sync contacts, and establish permissions in no time.
