In a fast-paced environment like the Professional Services landscape, efficiency, productivity, and consistency are crucial to success. A Unified Communications solution can bring team members together in a distributed environment. The right tools unlock better performance results and exceptional customer service opportunities.
Flexible and agile, UC offerings allow Professional Services brands to overcome resource management challenges and scalability in an evolving ecosystem. Not only do these tools empower teams to get more done in a single pane of glass environment, but they can also unlock meaningful insights for service leaders too.
If you’re wondering what you might be able to achieve with the best UC implementation for your Professional Services brand, the following case studies are sure to offer some inspiration.
Microsoft and Grant Thornton LLP
Grant Thornton, a professional services firm offering tax, audit, and advisory services to privately-held and public organisations, has supported brands for almost 100 years. Over decades of operations, the company has naturally invested in several legacy solutions for keeping more than 8,500 employees connected throughout the United States. However, the organisation quickly recognised a need for transformation in an age of digital transformation.
Working with Rightpoint and Microsoft, the brand decided it was time to upgrade collaboration between a primarily remote workforce. The implemented solution included the development of a state-of-the-art digital workspace, empowered by Microsoft Teams and Office 365. With the new cloud-based functionality offered by Microsoft, Grant Thornton was able to unlock a new level of mobile productivity for its workforce.
Avaya and ACT
During the challenges of the pandemic, Advanced Call Center Technologies (ACT) became a core hub for managing digital interactions and calls for various professional clients. When call volume began to accelerate from 2,000 to 40,000 calls per day, the brand realised it needed a more flexible and scalable solution to respond to client needs quickly. ACT chose an Avaya OneCloud subscription with Avaya Spaces to pave the way for digital transformation.
With Avaya OneCloud, the brand could centralise communications on a single platform for seamless client and employee collaboration, with eight languages available. At the same time, the company significantly improved its financial standing, saving around $1 million in operational costs. The workstream collaboration tools enabled better interactions and team experiences for staff members in a distributed environment.
RingCentral and Citation Professional Solutions
For more than 25 years, Citation Professional Solutions has been assisting UK organisations in navigating the complex legal and administrative worlds required to keep operations up and running. The experts dispense over 300,000 pieces of advice to clients every year to ensure companies meet health and safety policies and various compliance standards. Unfortunately, as the company’s growth accelerated, its legacy communication system was no longer suitable.
Citation’s telecom infrastructure created several challenges, eventually prompting the business to seek a more streamlined and unified solution. RingCentral offered a way to bring multiple tools together, from call centre functionality to mobile desktop apps and video conferencing. The result was a far more synergised workforce capable of adapting to suit the needs of rapidly evolving clients.
Slack and PolicyPal
Offering consultation and support for those investing in the insurance landscape, PolicyPal helps a range of companies and consumers worldwide. Recognising how daunting financial literature can be, various quizzes and in-app incentives help people find the right coverage and get the guidance they need.
