Microsoft
The Netherlands Tax and Customs Administration has reversed its planned Microsoft 365 cloud rollout and will move email and calendars on-premises in 2027, followed by European open source alternatives for storage and collaboration in 2027 and 2028. The decision follows a pattern of European government agencies either moving away or canceling deals with US tech companies over digital sovereignty concerns.
Gemini in Google Chat on the web now spots meeting requests in DMs and groups of up to five and offers up to three Calendar times to book in one click, Google said. It's English-only, rolling out from November 9 and on by default wherever smart features are on, with no dedicated admin switch. Admins should check those settings now.
3CX says V20 Update 10 adds Model Context Protocol support, so ChatGPT or Claude can query call data within existing permissions. AI agents can now run on xAI Grok, and a new AI Server handles transcription on a local Mac or Linux box with no per-minute cost. It's a play to keep AI spend and call data in-house.
Cisco’s Cloud Control portal is due to expand beyond the U.S. in 2027, with launches in the EU, U.K. and Australia in February, followed by Japan, India and Canada in May. The platform provides a single login and management plane across Cisco’s portfolio.
Dell has introduced five Pro headsets across wired and wireless tiers, with fleet management and repairability part of the pitch. IT teams can deploy and manage them through Dell Device Management Console, while the wireless batteries and ear cushions are replaceable.
Microsoft's roadmap now lists real-time call queue metrics for the Teams Queues app on mobile, with general availability due in December. Agents and supervisor leads can check live queue activity and performance on the go, then decide on availability and queue participation. It follows mobile call recaps and shared call history. Teams' lightweight contact center keeps creeping up-market.
