How iotcomms.io is Enabling Easy Access to Real-Time Media Streams and Call Data for AI-based Analytics Use Cases
Real-time call analytics needs media streams and SIP call data. Published on UC Today, iotcomms.io bridges telco and AI for call centres.
Simon Meredith · 24 Apr 2023
How iotcomms.io Became the Trump Card for the Telia ACE Contact Center Platform
Telia ACE uses iotcomms.io to add SIP call recording, cloud IVR and virtual agent features for scalable CCaaS.
Simon Meredith · 4 Apr 2023
Disrupting the DIY Approach to Care Alarm Solutions
Why care alarm providers should ditch DIY: iotcomms.io cloud-native IP, voice, video and IoT platform speeds telecare modernisation. Published on UC Today.
Simon Meredith · 9 Mar 2023
Buzzeasy underlines its credibility with Microsoft contact centre certification
For many organisations, Microsoft Teams has become essential to the way they communicate, collaborate, and do business.
Simon Meredith · 11 Jan 2023
How Pridis’s Connecsy Cloud Enhances the User Experience
When is a contact centre not a contact centre? Maybe when it’s an attendant solution with some specific enhancements designed to provide just enough of…
Simon Meredith · 22 Nov 2022
Connecsy Cloud for Teams Bridges the Gap Between the Old and the New
Pridis’s native Teams Connecsy Cloud helps bridge old telephony and Microsoft Teams, with RingCentral and Avaya Cloud Office.
Simon Meredith · 10 Nov 2022
Making the Big Switch-off Smooth and Simple
PSTN, ISDN, 2G and 3G switch-off is forcing UK and European businesses to modernise. Published on UC Today, iotcomms.io offers cloud migration.
Simon Meredith · 25 Oct 2022
How Buzzeasy’s Flexible Reporting Makes Everything Possible
When organisations select a contact centre solution, reporting should top the list of must-have features.
Simon Meredith · 18 Oct 2022
Small Details that Make a Big Difference for Buzzeasy Customers and Partners
What is it that makes you choose between one contact centre platform and any other? Or, from a partner perspective, makes a solution easy to sell?
Simon Meredith · 1 Sept 2022
A Winning Partnership
Why it matters: Telness Tech is using iotcomms.io's cloud-native voice and media platform for white-label PBX, speeding SaaS telco launches. Published on UC Tod
Simon Meredith · 19 Aug 2022
Lowering the Barriers of Scalable Entry to New Markets
According to a report by Fortune Business Insights™ the global Internet of Things market is expected to grow by a CAGR of 26.4% over the next four years…
Simon Meredith · 16 Jun 2022
Making Omnichannel Work for the Customer
Buzzeasy says omnichannel is only half the job; seamless channel switching in Microsoft Teams CCaaS improves CX.
Simon Meredith · 17 May 2022
Mondago gets NHS Digital Approval for its EMIS Integration
Mondago’s NHS Digital-approved EMIS integration for Go Integrator Cara and Nava brings CTI to Cisco BroadWorks and NetSapiens.
Simon Meredith · 26 Apr 2022
How Buzzeasy for Teams Enables the Right Kind of Conversations
While nobody wanted the pandemic to happen, there have been silver linings for many companies.
Simon Meredith · 16 Mar 2022