When Cisco took to the stage in San Diego this week, the message was clear: the next era of work isn’t just humans using AI — it’s humans and AI working together as teammates.
Cisco introduced agentic capabilities designed to turn AI into a true collaborator in the workplace. These updates stretched across devices, the Webex Suite, and IT operations, making AI less of an add-on and more of a co-pilot that gets real work done autonomously.
WebexOne 2025’s Connected Intelligence theme zeroed in on the real business issues enterprises are wrestling with — fragmented workflows, rising IT complexity, and the pressure to prove ROI from AI investments. Leaders are under pressure to keep employees productive in hybrid workplaces, protect customer trust in a world of deepfakes and cyber risks, and balance innovation with compliance.
The opportunity, Cisco argued, lies in moving beyond isolated productivity tools toward agentic teams where humans and AI agents work side by side, or even autonomously, to anticipate needs, resolve issues, and free up time for higher-value work. By creating an open ecosystem that integrates with Microsoft, AWS, Salesforce, Zoom and others, Cisco pitched Connected Intelligence as a practical way for enterprises to tame complexity, reduce silos, and unlock measurable outcomes — from shorter resolution times in the contact center to smarter, AI-assisted collaboration in every meeting room.
On stage, Anurag Dhingra, SVP and General Manager of Enterprise Connectivity and Collaboration at Cisco, cut through the hype with a grounded reminder:
“We’re not there yet — no one is. AI is a journey.”
He’s right — despite all the agentic AI buzz, very few enterprises are truly operational today. But WebexOne 2025 made it clear the shift is coming fast, with 100+ CXOs on site, thousands of customers in the room, and over 150+ training sessions built to move Cisco Webex’s latest tech from theory to practice.
More WebexOne 2025 News
- WebexOne 2025: Connected Intelligence Takes Centre Stage
- Cisco, Microsoft, and NVIDIA Just Changed the Game for Meeting Rooms
AI Announcements
AI Agents in Action – Cisco showcased new agents that scheduled, took notes, followed up on tasks, and even managed customer calls — freeing humans to focus on higher-value work.
Connected Intelligence – Cisco pitched its vision of an open AI ecosystem that plays nicely with platforms like Microsoft 365, Salesforce, Zoom, and AWS while building out its own unique strengths.
Next-Gen Devices – A new operating system powered by NVIDIA delivered cinematic meeting experiences, smarter workspaces, and AI-assisted room management.
AgenticOps for IT – Admins got a preview of AI working alongside humans to troubleshoot and manage complex environments, backed by AI Canvas and new security partnerships to tackle threats like deepfakes.
Latest Agentic AI Updates: Turning Talk Into Action
At WebexOne 2025, Cisco unveiled a wave of AI agents built to move work forward instead of just documenting it. From capturing the value of impromptu huddles to cutting through calendar chaos, these updates show how AI can quietly remove the everyday frictions that drag employees down. The goal is simple: fewer distractions, faster decisions, and more time spent on work that actually matters.
1. Task Agent: No More Missed Follow-Ups
Meetings often end with good intentions but no clear ownership. The Task Agent automatically generates action items from meeting summaries and assigns them to the right people.
Employee Experience Impact:
- Eliminates the stress of forgetting or duplicating tasks.
- Keeps everyone aligned without a flurry of recap emails.
- Reduces “meeting fatigue” by ensuring discussions turn into outcomes.
Availability: GA Q1 CY26
2. Notetaker Agent: Capture the Value of the Unplanned
Ideas don’t just happen in online meetings — they spark during impromptu huddles or hallway brainstorms. The Notetaker Agent transcribes and summarises these in-person conversations in real time, making insights accessible to the whole team.
Employee Experience Impact:
- Frees employees from note-taking so they can stay fully engaged in the discussion.
- Ensures spontaneous innovation isn’t lost.
- Makes it easy to bring absent teammates up to speed quickly.
Availability: GA Q1 CY26 (also in RoomOS 26)
3. Polling Agent: More Voices Heard
During meetings, it can be tough to gather honest feedback or broad input. The Polling Agent proactively suggests live polls tailored to the discussion, giving participants a chance to weigh in. Super useful for dynamic employee engagement and on-the-spot opinion polls!
Employee Experience Impact:
- Makes meetings more interactive and inclusive.
- Encourages quieter voices to contribute through quick polls.
- Helps leaders make decisions faster with real-time sentiment data.
Availability: GA Q1 CY26
4. Meeting Scheduler: Scheduling Without the Headache
Few things waste more time than juggling calendars. The Meeting Scheduler Agent takes care of the logistics — analysing availability, drafting invites, and even pulling in agenda details from previous conversations.
Employee Experience Impact:
- Removes one of the biggest workplace irritants: scheduling back-and-forths.
- Ensures meetings happen faster with the right people, at the right time.
- Gives employees back minutes (sometimes hours) each week to focus on meaningful work.
Availability: GA Q4 CY25
Why It Matters
While rivals focused on productivity assistants, Cisco bet on something bigger: agentic teams. The vision was bold — AIs working with AIs, humans working with AIs, and enterprises orchestrating it all inside an open, secure ecosystem.
This approach tied directly into Cisco’s “Distance Zero” theme: closing the gap between people, data, and experiences. Instead of siloed apps and tools, Cisco positioned itself as the platform that makes sense of it all and brings the pieces together.
Agent-to-Agent (A2A): The Next Frontier of Collaboration
One of the standout themes at WebexOne 2025 was Agent-to-Agent (A2A) communication — AI systems working directly with other AI systems, often without human prompting. While most enterprises are still getting to grips with human-to-AI workflows, Cisco pushed the conversation further: what happens when AI agents begin coordinating, negotiating, and executing tasks between themselves?
The business case is strong. In customer experience, A2A could mean one AI agent managing patient scheduling in Epic EHR while another verifies insurance coverage — before a human agent even picks up the phone. In IT, it might be AI agents proactively identifying a network outage, spinning up remediation workflows, and handing a summarized action report to admins. In collaboration, A2A allows digital teammates to share context across apps like Salesforce, Microsoft 365, and Jira without creating new silos.
Cisco’s pitch is that A2A isn’t hype — it’s the backbone of “Connected Intelligence.” By enabling AI agents to talk to each other as well as to humans, enterprises can start to build truly autonomous workflows, drive efficiencies that scale, and prepare for a workplace where humans, AI, and A2A systems operate as part of one seamless team.
UC Today is live in San Diego at WebexOne 2025 — bringing you exclusive video interviews, daily wrap-ups, and expert analysis on how Cisco’s agentic AI announcements are reshaping the future of UC and CX.
