The article provides a snapshot of the vendors featured in our Device Marketplace.
The right UC device strategy is crucial for any company investing in collaboration, customer service excellence, and productivity in 2024. To unlock the full potential of your communication stack, you need more than just the right software and applications.
Devices are essential to building effective meeting rooms, empowering remote and hybrid team members, and bridging the gaps between your employees. Whether you’re investing in desk phones, headsets, cameras, meeting room kits, or smartphones for the mobile workforce, there are countless options to consider. So, how do you ensure you’re working with the right vendor?
We’ve assessed some of the top-ranking UC device vendors on the market today, assessing the solutions they offer, and their unique benefits to create this comprehensive market map.
- Algo Communications
- AudioCodes
- Avaya
- Bose
- Cisco Webex
- Coolpo
- Crestron
- EPOS
- HP/Poly
- Huddly
- Jabra
- Lenovo
- Logitech
- Microsoft
- Owl Labs
- Poly
- Shure
- Snom
- Vaddio
- Yealink
Algo Communications
Algo Communications is a technology vendor, focusing on the communications landscape. The company produces IP speakers, displays, visual alert systems, and paging adapters for a range of industries. These solutions feature end-to-end security solutions, as well as leading audio visual technologies. They’re also compatible with a range of software solutions, like Microsoft Teams.
Algo Communications takes a comprehensive approach to supporting organizations through the selection and implementation of UC device options. The company even strategically partners with integration firms to assist with the configuration of new technology, and the integration with any software systems you’re already using.
AudioCodes
UC device vendor AudioCodes focuses on advanced voice networking and media processing solutions, tuned to the needs of the digital workplace. The company’s broad range of products cover various requirements within the meetings, contact center, and collaboration landscape. There are also systems specifically built for Microsoft Teams, Zoom, and other UCaaS platforms.
AudioCodes products range from AI-powered tools that enhance voice and video quality, to standard webcams and video bars, meeting room kits, speaker systems, IP phones, and more. The company also offers a range of service solutions, in the form of Microsoft Operator Connect support, SBC management and more. Recently, the company announced it has been seeing strong growth in its Microsoft Teams and Zoom systems.
Avaya
Offering both hardware and software solutions for the UCaaS and CCaaS space, Avaya designs and delivers a wide range of UC device options for every business need. There are plug-and-play video conferencing devices and tables, touch-screen desk phones, traditional phone systems, and all-in-one conference and meeting room kits available.
Avaya produces technology to support various kinds of teams and business models, from wireless handsets for the mobile workforce, to conference phones. The company’s solutions are compatible with Avaya’s UCaaS and CCaaS offerings, as well as various other software options, such as Microsoft Teams.
Bose
Serving the consumer and professional markets, Bose is an AV and UC device vendor that specializes in high-quality audio. The company has a range options for companies to choose from, including headsets, speakerphones, and earbuds. Plus, there are sound and video bars, portable speaker systems, and Bluetooth speakers available for different business needs.
Bose also offers access to software that helps companies to manage and configure devices remotely, and track performance or health metrics. Bose solutions can work with a range of popular communication software platforms, such as Microsoft Teams. There are also full “business packs” available from Bose for certain use cases.
Cisco Webex
Webex from Cisco offers both hardware and communication software solutions to contact centers, enterprises, and growing businesses. The company’s range of UC devices include everything from room kits for meeting environments, desktop devices, cameras, phones, and headsets. Plus, Webex can work with companies to build full AV workspaces.
Many of Webex’s UC device options come with support for a range of platforms, such as Microsoft Teams. There are cameras which use AI technology for intelligent framing, AI-enhanced microphones, and speaker systems for noise cancellation, and even peripherals available like digital whiteboards. Webex also has its own “RoomOS” operating system.
Coolpo
Focusing on the video conferencing and meeting room landscape, Coolpo produces UC devices and kits to enhance collaboration. The company’s products range from solutions specifically designed for remote and hybrid workers, to huddle room cameras and noise shields for focus spaces. There are even AI-powered tools that support intelligent framing and noise cancellation.
Coolpo’s solutions can work with a range of meeting systems, including Microsoft Teams and Zoom, and often support simple plug-and-play functionality. Offerings like the Coolpo AI Huddle Pana, for instance, can deliver 360-degree video conferencing, to turn any room into a meeting space. Coolpo also delivers software for device configuration and management.
Crestron
Delivering a range of video conferencing solutions for every workspace, Crestron produces devices with cutting-edge AV technology and plug-and-play functionality. The company’s solutions address meeting rooms and office spaces of every configuration and size. They also come with Flex video conferencing software, for simple deployment and device management.
Devices available from Crestron include everything from lighting and environment tools, to comprehensive workspace solutions, video cameras, audio systems, accessories, and control surfaces. The company’s offerings can integrate with virtually every software solution designed for unified communication and contact centers.
EPOS
Serving companies from a wide range of industries, EPOS creates audio solutions for enterprise business leaders, streaming, content creators, and more. Options range from streamlined speakerphones with AI-powered noise cancelling, to video conferencing cameras and bars, headsets, and solutions specifically designed for the contact center.
There are even comprehensive meeting room kits available from EPOS, which integrate with solutions like Microsoft Teams, and Zoom, combining tablets, camera systems, and speakers into a single solution for collaboration. EPOS also offers complementary digital solutions to help companies manage and provision resources throughout the hybrid workplace.
HP/Poly
Working in collaboration, HP and Poly provide business leaders with solutions for remote, office, and hybrid work. The organization’s portfolio includes ergonomic headsets, speakerphone systems for meeting rooms, video conferencing cameras and bars, and service solutions. The tools work with various UC vendor platforms, such as Microsoft Teams, and can feature multiple connectivity options.
Poly and HP even offer access to displays for meeting rooms, wireless earbuds for mobile workers, and certified solutions for Microsoft Teams. There are also various accessories on offer, such as docking stations and hubs. Plus, companies can use Poly’s software to track, manage, and configure devices for team members remotely.
Huddly
AV vendor Huddly creates solutions for both consumers and business leaders. The company’s cameras come with industry-leading smart framing and AI capabilities. Plus, they’re regularly updated with new features and enhancements. Huddly cameras can work with platforms like Google Meet, Microsoft Teams, and Zoom. Plus, they support a range of business environments.
There are solutions like the Huddly S1 for small to medium meeting rooms, or the Huddly L1 for larger meeting rooms, as well as the Huddly Crew multi-camera system. Companies can also access the Huddly Canvas solution for digital whiteboarding, and the Huddly Director software, for managing and configuring meeting room environments.
Jabra
Delivering a range of headsets, headphones, speakerphones and more to business leaders, Jabra is a versatile UC device vendor. The company’s business solutions extend from standard headsets and earbuds, to AI-powered audio solutions, 4K video cameras, and full room kits. There are personal conferencing solutions available, as well as full systems designed for teams.
Companies can also access dedicated Jabra solutions built for Microsoft Teams and Zoom. The PanaCast room system combines video bars with control solutions and speakerphones, to enable intuitive conferencing. Plus, Jabra technologies come with software solutions for meeting room control and setup. The Jabra+ for admins offers a comprehensive device management platform.
Lenovo
Lenovo is a UC device vendor offering a wide range of interesting tools to business leaders. Alongside laptops, desktop computers and workstations, the Lenovo team also produces desk phones, wireless communication tools, and AI-enhanced conference room systems. For instance, there’s the ThinkSmart series for plug-and-play meeting room setup.
The Lenovo ecosystem also offers solutions for immersive collaboration, in the form of the ThinkReality series for augmented and virtual reality. Plus, users of Lenovo devices can access various professional service and support solutions covering everything from IT configuration and setup support, to hardware management.
Logitech
Technology vendor Logitech produces a huge range of devices for various business requirements, including conferencing room kits, headsets, webcams, smart speakers, and laptops. The business solutions are certified for platforms like Microsoft Teams, and can be adapted to suit any meeting room size, from huddle spaces to traditional conference rooms.
Logitech also offers immersive video room solutions, with intuitive video conferencing systems that help to connect hybrid teams. Additionally, there are various workstations available, offerings for content sharing and virtual whiteboarding, and even budget-friendly solutions for individual employees, like the Brio webcam collection.
Microsoft
Leading technology vendor Microsoft delivers various unique tools for business communication and collaboration. There are solutions like the Surface laptop collection, for everyday productivity, as well as meeting room kits for Microsoft Teams. Microsoft also offers solutions to enhance the Teams experience, in the form of webcams, headsets, and microphones.
Microsoft’s investment in the immersive collaboration world has also introduced companies to offerings like the Microsoft HoloLens headset, for mixed reality collaboration. Additionally, Microsoft’s hardware solutions can be comprehensively managed and configured by business admins, using Microsoft’s software platforms.
Owl Labs
Focusing primarily on meetings and collaborations, Owl Labs produces UC device options tailored to the needs of hybrid workplaces. Options range from 360-degree video conferencing solutions like the Meeting Owl 3, to the Whiteboard Owl for digital whiteboarding. Owl Labs devices integrate with existing conferencing platforms like Zoom and Microsoft Teams.
The company’s solutions also feature innovative technologies such as artificial intelligence and machine learning, to improve the quality of video and audio meetings. Owl Labs also has its own meeting app that helps team members and administrators to set up meeting room sessions with minimal effort, and track device performance.
Poly
Now part of the HP group, Poly offers a range of UC device solutions for hybrid, remote, and traditional workspaces. The wide range of devices on offer combine software for room and asset management, with dedicated managed service offerings, and hardware for video and audio conferencing. Poly also offers both headsets and business phones for communication.
Poly’s video conferencing and meeting room tools come equipped with AI features and analytical insights. Companies can also explore dedicated devices for platforms like Zoom, Microsoft Teams, and Webex. Plus, the Poly Lens offering ensures company administrators can access insights into all of their devices, regardless of location.
Shure
Focusing on the audio industry, Shure is a company that produces microphones, headsets, and earphones for conferencing, meetings, collaboration, and more. Shure’s wide range of products address a wide range of business needs, with wired and wireless solutions, as well as software systems for managing resources and devices.
The company can offer access to loudspeakers for larger office spaces, product bundles, and even accessories for device storage. The company also ensures its solutions work seamlessly with conferencing and collaboration tools like Microsoft Teams and Zoom. Plus, many devices leverage AI for noise cancelling and audio improvements.
Snom
Snom Technologies delivers various communication tools to business leaders, including speakerphone systems like the C620, the M900 all-weather DECT base station, and a wide range of desk phones and mobile devices for collaboration. The companies produces also include headsets, hospitality phones, location gateways, and accessories like DECT and Wi-Fi dongles.
Snom promises access to tools that enable improved security, audio and video quality in business environments, as well as end-to-end connectivity. The company also produces compatible devices for specific UCaaS and collaboration platforms like Microsoft Teams. Snom’s team can also offer guidance and advice on choosing the right UC device technology.
Vaddio
AV company Vaddio designs and manufacturers business-quality PTZ cameras, AV solutions and unified communication and collaboration systems. The UC device options available from the company include AV furniture, cameras, and video equipment (including video bars), desktop connectivity systems, projection screens and more.
Vaddio also delivers useful tools like the Vaddio deployment tool that helps companies to maintain visibility into their complete range of UC products in a single environment. The company’s solutions can support businesses of every size and industry, and there are even specialist options available for education and hospitality companies.
Yealink
Offering various solutions for video conferencing, voice communications, and collaboration, Yealink is a UC device vendor with a huge portfolio. The company produces IP phones for companies shifting communications into the cloud, as well as conference room cameras and kits, headsets, webcams, and more. Plus, there are solutions for both Zoom and Microsoft Teams.
Yealink’s technology leverages AI to improve video and audio quality, and there are even a range of accessories available for things like digital whiteboarding. Yealink has its own device management platform, available through the cloud, and also offers intelligent room devices for scheduling, wireless presentation, and occupant sensing.
