Quote to procurement to provisioning to activation to billing – the order fulfilment process can be a complex and time-consuming business.
In the telecoms sector in particular, the products, solutions and services in play can be multi-vendor, inter-dependent and many in number.
For providers, the cost of managing that business-critical element of their workflow can stifle profits and growth; negatively-impacting on abilities to innovate and improve levels of service.
As is so often the case, the key to simplification – and therefore increased efficiency – is automation.
Thankfully, the smart software is out there.
All organisations have to do is pick a platform with the power to really transform.
“Organisations rightly want to focus on acquiring new customers and growing revenue and profits. Only when the back-end technical process of provisioning that new business is automatic and light-touch can that focus be fully-effective,” says Niraj Kumar, Solution Architect at leading global end-to-end revenue management experts OneBill, whose smart platform enables just that.
“It’s about eliminating the need for time-consuming and inefficient swivel-chairing where multiple manual tasks must be carried out multiple times in multiple environments.
“With a process automation platform, organisations can construct rule-driven orchestration workflows which make real-time activation and ongoing management a reality.”
In OneBill’s case in particular, its 100 per cent-configurable, ‘no code’ Process Automation Platform cleverly integrates all of the multiple tasks within an order-activation-billing workflow with all of the chain’s multiple parties’ downstream systems.
The platform negates the need for any form of manual intervention: taking the order through all stages; from service feasibility, to reservation, provisioning and, finally, service activation.
For end user customers, it makes for an easy and seamless subscription fulfilment process which, ultimately, drives positive C-SAT scores.
“When a new customer comes to a UCaaS provider website or self-service portal that is integrated with our Process Automation Platform, procurement is very easy,” says Niraj.
“They receive a code to use when making their purchases, they select how many seats they want, how many phones they want, how many numbers they want. The moment they provide their credit card information, it triggers our platform behind the scenes and it will automatically provision whatever has been purchased.
“Our platform is integrated with all of the major providers and distributors, so it is able to capture all of the tracking and serial number information related to the purchase and apply it all to all parties’ recurring billing workflows.
“The purchased services are activated immediately; the platform is multi-tenant; enables providers to refine their product catalogue and offers whenever they wish; and can be custom-branded to suit. We also provide comprehensive user training and post-sale support.”
In addition, the hugely flexible and scalable platform supports service providers’ and end user businesses’ multiple communication verticals such as 5G, IoT, SD-WAN, SaaS, IaaS, PaaS, Cable, Broadband, TV and Mobility.
For service providers, the returns on investment are clear and swift.
Time-to-Market is reduced thanks to a significant reduction in order-processing and work-handling.
Complex orders are processed more smoothly as effective validation steps eliminate errors before they occur.
Automation reduces workforce requirements and, in turn, delivers cost savings.
Service Level Agreements are more robust thanks to improved order flow-through.
Workloads are balanced and prioritized; ensuring co-ordination of work across systems and groups.
So, in an industry sector where the complex and the time-consuming are ever-present challenges to the aims of delivering efficiency and growth, it all represents a significant opportunity.
Are you ready to capitalize?
- To learn more about how OneBill can help your and your customers’ businesses leverage the power of process automation, visit OneBill.
