In this exclusive interview, Rob Scott of UC Today dives deep into the heart of communication innovation with Peter Mahoney, Chief Marketing Officer at GoTo, during the pivotal Enterprise Connect 2024 event.
This year’s conference is abuzz with discussions on AI’s transformative role in the industry, spotlighting the synergistic blend of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Peter unveils GoTo’s groundbreaking announcements that are set to redefine customer and business communications.
Discover GoTo’s latest suite of AI-powered enhancements aimed at revolutionizing contact centers. Learn about the innovative real-time sentiment detection capabilities and GoPilot, a cutting-edge assistant designed to streamline call flows and answer configuration queries with ease. Peter also sheds light on GoTo’s new translation features, crafted to empower agents in multilingual interactions, ensuring no language barrier can hinder customer service excellence.
The conversation shifts towards the velocity of innovation at GoTo, with Peter sharing insights into the mechanisms propelling GoTo’s rapid advancements. As the discussion wraps up, focus is turned to GoTo’s ambitious AI roadmap and the core objectives driving customer satisfaction and product evolution.
Join us for this enlightening dialogue on how GoTo is shaping the future of enterprise communication, blending technology and customer-centricity to navigate the ever-evolving landscape of digital interaction.
Whether you’re a tech enthusiast, a business leader, or someone keen on the latest in AI and communication trends, this conversation offers invaluable perspectives on the nexus of technology, innovation, and strategic foresight in the realm of Unified Communications and Contact Centers.
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